At UniconToys, we take great care to ensure every order reaches you in perfect condition.

To maintain a smooth and fair process, we request customers to follow the guidelines below.

• Eligibility: Returns or exchanges are only accepted for items that are defective, damaged, or incorrect. Products must be unused, in their original packaging, and reported within 24 hours of delivery.

• Video Proof Required: Please record a clear video while opening your parcel. This serves as proof in case of any damage or missing items and is essential for processing your claim. Claims without an unboxing video may not be eligible for return or exchange.

• Non-Returnable Items: For hygiene and safety reasons, certain products (such as baby toys, plush toys, and any opened packages) cannot be returned unless they arrive damaged or defective.

• Process: To request a return or exchange, contact us via WhatsApp: 0327-9911227 or Email: info@unicontoys.com within the allowed time frame, including your order number, issue details, and the unboxing video.

• Approval & Shipping: All returns must be pre-approved by our team. Customers are responsible for return shipping costs unless the product was defective or sent in error.

• Refunds & Replacements: Once the returned product is received and inspected, we will send your replacement within 3–5 business days.

We value your trust and aim to make our process transparent, fair, and protective for both our customers and our business.